For in-game concerns, we suggest using the Petition System.
Lineage 2 SEA Game Support Hotline (From 1pm - 10 pm)
Our friendly customer support agents are standing by to assist you in your concern. Lineage 2 is happy to serve its customers. Available from 1pm - 10pm. (GMT +8)
Philippines (+632) 635-0088 menu option 1 for directory assistance, then 1 for customer support
Lineage II SEA Game Policy
Case
Details
Penalty
1st
2nd
3rd
4th or more
Inappropriate character name
Use of any name or logo suggesting lewd, sexual, racist, sexist, anti-religious, anti-ethnic, anti-gay, or other hatemongering philosophies
1st Warning - Name Change
N/A
Inappropriate clan name/guild logo
1 Day Character Ban
7 Day Character Ban
Inappropriate private store name
Inappropriate pet name
Spamming
Unecessary repetition of the same message in the chat window
Chat Ban 1 hour
Chat Ban 2 hours
Chat Ban 3 hours
1 Day Character Ban
Use of Foul Language in any chat window
Use of any term or character graphic suggesting lewd, sexual, racist, sexist, anti-religious, anti-ethnic, anti-gay, or other hatemongering philosophies
Chat Ban 1 hour
Chat Ban 2 hours
Chat Ban 3 hours
1 Day Character Ban
Use of Inappropriate ASCII characters or symbols in any chat window
Chat Ban 1 hour
Chat Ban 2 hours
Chat Ban 3 hours
1 Day Character Ban
GM Harassment
Talking to a GM in a disrespectful manner and/or interfering in a GM's activity
Chat Ban 1 hour and Char Freeze 1 Hour - Send to the GM Room
Chat Ban 2 hours and Char Freeze 2 Hours - Send to the GM Room
Chat Ban 3 hour and Char Freeze 3 Hours - Send to the GM Room
1 Day Character Ban
User of other third-party programs (such as speed hacks or Radar IG or HP IG)
The use of any third-party program which would enable the user to have his character do one or more activities inside the game which can be considered "abnormal" or outside the game's intended limitations. Use of IG Walker Tool (This excludes the automation of the leveling and item gathering process, which falls under "botting")
Char Freeze 1 Hour and Send to GM Room
Char Freeze 2 Hours and Send to GM Room
Char Freeze 3 Hours and Send to GM Room
1 Day Character Ban
Botting
The use of third-party programs to automate the leveling,item gathering process or for pvp of a user's character or avatar inside the game
Char Freeze 1 Hour and Send to GM Room
Char Freeze 2 Hours and Send to GM Room
Char Freeze 3 Hours and Send to GM Room
1 Day Character Ban
Illegal Trading
Selling or Buying items/Adena
Char Freeze 1 Hour and Send to GM Room
Char Freeze 2 Hours and Send to GM Room
Char Freeze 3 Hours and Send to GM Room
1 Day Character Ban
Scamming
Acquiring items or any other "possessions" from another player through misinformation, confusion, or fraud (Scamming)
30 day ban and item wipe
Account Compromise or Hacking
Compromised Accounts are often used for activities not intended or authorized by the account owner which often leads to violations of game policies and the loss of game items and currency.
30 day ban and item wipe
Bug Abuse (major)
Bugs exploits which can cause wide-scale damage to the game and/or its economy
Account Suspension
Real Money Trading Companies or Farmers
Promotion and Selling of in-game items for real currency through Real Money Trading Companies
30 day ban and item wipe
RMT Spamming
Repetition of the same message in the chat window that involves Real money Transactions
Account Suspension
Impersonating another player, GM, Asian Media or NCsoft employee
Using the word "GM" or "GameMaster" as a part of the character's name or falsely claiming that he/she is connected to Asian Media or Ncsoft
Name change - 1st warning, if character is impersonating a GM,AMDG and Ncsoft Staff - Chat Ban 3 hour and Char Freeze 3 Hours - Send to the GM Room
Even with the new name assigned to him/her continues to impersonate a GM,AMDG or Ncsoft Employee - Permanent Account Ban
Philippines (+632) 635-0088 menu option 1 for directory assistance, then 1 for customer support 